terms and conditions

At Solutions 4 Feet Ltd. we are completely dedicated to your total satisfaction.  If you have any suggestions or comments please email via the website.

Our contact details are

Solutions 4 Feet Ltd

The Studio & Old Wine Store Gobles Court, 7 MArket Square, Bicester, Oxon, OX26 6AA
Phone: 01869 244424
Email: fitting@solutions4feet.com
VAT Registration Number GB857 5413 03

Making A Purchase: MAking a purchase could not be easier.  Just browse our products and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment via Paypal for purchases from the website.

When confirmation of your order is received, this is to indicate that we have received your order.  It does not indicate that a contract exists between us.  We have included this term to protect us and you in case of problems with supply of goods, in the case that a mistake has been made in the pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.  In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling:  Goods are sent by first class post for small items and by courier for larger ones.  We only ship items to UK mainland addresses, and a signature will be required for all deliveries.

Delivery Schedule:  Everything shown on our web site was in stock a few hours ago.  We will normally send your order to you within 3 business days, and where possible quicker than that.  If an item goes out of stock between us updating the stock and your order we will contact you to offer an alternative, an expected delivery date of the same product or a refund if any funds have been transferred.

Tax Charges:  20% VAT is included in the prices shown

Guarantee:  We want you to be happy with your purchase.  All of our products are covered by manufacturers' warranty i addition to your statutory rights.  Should you have nay problems with a product purchased from us, please contact us and we ill do our very best to resolve the situation to your complete satisfaction.

Boot Fitting: With boots purchased from Solutions 4 Feet we want you to have the best experience possible.  Ski boots bed in and often comfort issues occur after they have been skied in.  This is not that a boot is wrong, it is that there are so many factors in play, hydration, flexibility, ski technique and a myriad of other uncontrollable things.  As such we offer adjustments to ski boots purchased from us free of charge for a period of 2 years from date of purchase, just call to make an appointment (please recognise that we are very busy in the peak season so if you can get to us in the quieter times we can spend much more time with you).  There are occasions where the nature of an adjustment requires the boot to be on a press overnight, whilst this may not be convenient, it is unavoidable at times.  Should you require further adjustments after this two year period we are happy to carry these out Monday-Friday however a nominal charge will be made for this work.  Boots wear out with use.  Again this can be down to many reasons, a precise fitting performance fit boot will have a longer life than a looser comfort fit boot as the foams in the latter will compress faster.  Unfortunately we are unable to constantly pad out liners which have become degraded with use, at this point you may want to consider  either an aftermarket liner or replacing the boot.

Credit Card Security:  For your security and peace of mind we use Paypal to handle our web transactions.

Reaching Us: If you need to call us, please email us using the link on the contact page, alternatively you can call 01869 244424 or write to us at:
Solutions 4 Feet, The Studio & Old Wine Store, Gobles Court, 7 Market Square, Bicester, Oxon, OX26 6AA

Returns Policy: You can return goods unused with all original packaging within 14 days of delivery for a full refund.  Faulty goods will be repaired, replaced or refunded dependent on the nature of the fault and the age of the product.  We will always try to offer the option which suits you best.  Ski boots which have been modified to you are non-returnable (unless due to a manufacturing defect).  We will, however, happily work on boots and carry out whatever modifications are required to achieve a better fit.  It should be noted that comfort of footwear is not covered under the sale of goods act as it is an individual thing which nobody has control over.  As stated above we are happy to carry out modifications to footwear where necessary, this is an additional service which we offer to our customers, the law does not require us to offer such a service.  Carriage will not be refunded for returned goods and will be subject to a minimum charge or whatever the original carriage cost was, This applies to all purchases (whether over £250.00 or otherwise).  If the return is a result of our mistake we will refund the carriage costs.  All returned goods are the responsibility of the sender until signed for by the Company.